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Knowledge-Based Verification

Dynamic, effective and trustworthy authentication.

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Leverage extensive data

Our accurate and comprehensive global data sources significantly reduce the likelihood of fraudsters obtaining answers to verification questions.

Increase customer conversions

Increase conversions and reduce abandonment rates with an authentication method consumers know and trust.

Satisfy federal regulations

We offer a Know Your Customer (KYC)-compliant method that satisfies federal regulations through a single vendor and API.

Here’s what you can do with Knowledge-Based Verification.

Gain confidence in consumer identities through exam sessions that vary in complexity — depending on the risk of the transaction. Knowledge-Based Verification provides quick and accurate authentication of new or existing customers online, through a call center or in-branch.

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Sophisticated exam logic

Create exams using parameter-driven questions, dummy or “red herring” questions, and configurable consumer response times.

Configurable by transaction risk

Length of exam, complexity of questions and selection of data sources can all be customized to meet your business requirements.

Diverse and accurate data

Our solution leverages comprehensive data sourced from demographic data, relative and associate data, credit data, public data, property data and license data.

Fully protected customer journey

For complete coverage, Knowledge-Based Verification can be applied at account creation, during call center interactions, and as users access and manage their accounts.

See Other TruValidate Solutions

Identity Proofing

Verify consumer identities with confidence.

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Fraud Analytics

Risk insights and analytics for stopping fraud before it impacts your business.

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For our contact center, please call (0861) 482 482.
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TransUnion is a global organization. As, part of our processing activities when your personal information is shared within TransUnion it may be transferred outside of South Africa as part of how we operate our business, which includes providing you with our products and services, conducting analytics or storage, analyzing our performance, meeting our legal obligations or conducting research and reporting.

Please read our Privacy Policy hosted in our Privacy Centre, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

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Knowledge-Based Verification

Leverage extensive data

Increase customer conversions

Satisfy federal regulations