COVID-19 Support Center

We’re here to help you protect and stay in control of your credit health

COVID-19 has impacted people all around the world, causing uncertainty in many parts of life. While we all continue to navigate this unprecedented situation, we want to assure you that we at TransUnion are committed to helping you protect and stay in control of your credit health during this stressful time.

We’re closely monitoring this rapidly evolving situation, and we’ll be sure to keep you updated here.

—Lee Naik, Chief Executive Officer, TransUnion Africa

Lee Naik

Our Latest Update

March 25, 2020 Support Center Update: Keeping our support centers open is an important part of our fundamental role in the communities where we live and work. We’re dedicated to providing you with access to the credit services you need while ensuring the health and safety of our associates. We want you to know that our call centers are experiencing significant wait times due to COVID-19. Please feel free to click on our chatbot on our website who can assist, or WhatsApp (0861 482 482) to log any queries.

Consumer Pulse Study

Our global Consumer Pulse (formerly Consumer Financial Hardship) Study provides essential and timely insights into the rapidly evolving financial concerns and impact to consumers resulting from the COVID-19 health crisis.

The study has been conducted in Canada, Colombia, Hong Kong, India, the Philippines, South Africa, the United Kingdom, and the United States. Use the links below to see the results from the surveys.